This procedure applies to all barristers and staff operating from Chambers. You may make a complaint direct to us or through your solicitor.
Our Complaints Handling Procedure is set out below:
You may complain up to 6 years from the date of the incident, however, you should lodge a complaint at the earliest opportunity. In any event we will aim, wherever possible, to have investigated your complaint and to write to you with our reply within 28 days of the complaint being received.
The procedure is voluntary. However, if you are thinking of making a complaint under The Legal Ombudsman Scheme they will usually require you to make a complaint to us first.
A link to the Legal Ombudsman can be found here: https://www.legalombudsman.org.uk/ The Legal Ombudsman records data of the complaints it has investigated. That data can be found here: https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/
The contact details for the Legal Ombudsman are:
Legal Ombudsman
PO Box 15870
Birmingham B30 9EB
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
If you are not a Chambers’ lay client and are unhappy with the outcome of our Complaints Handling Procedure then you may wish to contact the Bar Standards Board:
Bar Standards Board
Professional Conduct Department
289-293 High Holborn, London, WC1V 7JZ
Tel: 020 7611 1444
The Bar Tribunals and Adjudication Service investigate complaints made to the Bar Standards Board. Details of findings and sanctions can be found here: www.tbtas.org.uk
